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WE STRONGLY ENCOURAGE all buyers to first read the ENTIRE item description before EVERY purchase. We try very hard to offer the best quality items at competitive, current market prices. We try to take the best quality pictures we can, but no claims about professional photography here at The Rat's Pack are made. We will disclose all KNOWN issues that detected with listed items. Disclosure only works if... YOU READ THE ENTIRE ITEM DESCRIPTION.
If after reading the item description you still have questions regarding the item--ASK. E-mail is checked at least twice per day and responded to within 24 hours (most cases, by the end of business for the business day).
This is a business just like any other. All items and orders must be PAID for in a TIMELY manner to ensure product delivery. YOUR PURCHASE HAS NOT BEEN COMPLETED UNTIL YOU HAVE FULLY CHECKED OUT AND PAID THROUGH GOOGLE CHECKOUT, PAYPAL or other payment arrangements have been agreed to and arranged. We will not hold items for customers in order to "get your finances in order".
If special pricing or any "deal" has been agreed upon, the terms of payment will have been agreed upon as well. All alternative payments and discounts are arranged through e-mail.
Take note that charges through Paypal or Google Checkout will appear on your credit card statement as either: The Rats Pack or This N That Pack Rat. YOU HAVE BEEN INFORMED.
If paying by money order, we only place the item(s) on hold for up to six (6) days, plenty of time to receive your payment and certainly sufficient time to have received any follow-up communication. If we have not received any communication through email from you or an answer to any email(s) sent, the entire order and all items go back up for sale.
The Rat's Pack strives to offer the best customer experience and service we can, but this cannot be accomplished unless you COMMUNICATE ISSUES IN A TIMELY MANNER. Timely being within six (6) hours of item has been delivery.
Items of higher value will require signature confirmation. We will try to note this in the item description. If so, be sure to adjust accordingly for delivery of your purchase.
As a sole proprietorship business I reserve the right to refuse any sale whenever and to whomever I choose for reasons both disclosed or undisclosed. If you find an item and pay for that item immediately (you know, just like you do when shopping at any retail store) we should be just fine.
When and IF a return has been agreed upon, return shipping is to be paid by the party returning the item unless other arrangements have been made. Again, communication is the key here. Those that are good, effective communicators acting in a timely manner will always be more satisfied than those that don't/aren't.
Lastly, I'm not a psychologist so any issues with buyer's remorse...seek help from your professional counselor of choice.
It's pretty simple, straight and rational. If you find any issue with anything on this terms page...I suggest you e-mail before making a purchase or simply choose to conduct business elsewhere.
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